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Help Desk

Help is available via the e-mail and phone numbers below.

  • Hours Of Operation: 8:00 AM to 6:00 PM EST, Monday - Friday, except on Federal holidays.
  • Toll-Free:1-888-336-8930
  • TTY:800-877-8339
  • Local:202-401-6238
  • Email:edcaps.user@ed.gov



News and Events

11/03/20 Returning Federal Funds and Interest - Returning Federal Funds and Interest - The U.S. Department of Health and Human Services, Payment Management System – Program Support Center (PSC) has recently updated information addressing the return of Federal funds and interest earned from Federal grant drawdowns. Below is summary of this process, followed by information about how to obtain more details and who to contact regarding this notice. more »
09/02/20 Revisions to 2 CFR (Uniform Guidance) - The Office of Management and Budget (OMB) published a final revised 2 C.F.R on August 13, 2020 in the Federal Register. While limited in scope, these revisions reflect the foundational shift outlined in the President's Management Agenda (PMA) to set the stage for enhanced result-oriented accountability for grants. The purpose of these revisions, in addition to aligning with the PMA is to also meet statutory requirements, ensure consistency with other authoritative source requirements, and clarification of existing requirements in 2 C.FR. OMB in collaboration with representatives from the grantmaking Federal agencies and in response to public comments revised 2 C.F.R. parts 25, 170, and 200. Additionally, a new part 183 has been added to 2 CFR to implement Never Contract with the Enemy. more »
05/01/20 Important CARES Act Guidance - Please be aware that if funds are awarded to your institution under the CFDAs of 84.425E or 84.425F, for 18004 (a)(1) of the Higher Education Emergency Relief Fund, the following situations will occur with the obligation in the G5 grants system: When funds are obligated by the U.S. Department of Education program office, the individuals listed under "Certifying Official" and "Project Director" on the HEERF grant application will receive an email alert that a Grant Award Notification (GAN) is available for them to view in G5. more »
04/02/20 Payee Access Forms during COVID-19 quarantine - Due to social distancing rules in effect for COVID 19, G5 users requesting the Payee role may temporarily substitute a school/organizational stamp or attach a letter on letterhead to the Payee Access Form, in lieu of notarization. The original Payee Access Forms must still be mailed to the Department of Education. Payee Access Forms and banking forms (SF1199A) are still being processed by the Department, but on a less frequent basis. Please plan for delays in obtaining Payee access. If you have questions, contact the G5 Hotline at 888-336-8930. more »

G5 Web Site Hours of Operation

Below are the days and times that the G5 web site is available. Please note that all times are in Eastern time.

G5 Hours of Operation in Eastern Time
Sun. Mon. Tues. Wed. Thur. Fri. Sat.
Unavailable from 03:00PM - 11:59PM Unavailable from 12:00AM - 06:00AM Available 24 hours Unavailable from 09:00PM - 11:59PM Unavailable from 12:00AM - 06:00AM Available 24 hours Available 24 hours

G5 Version:6.07.01

Frequently Asked Questions (FAQs)

Q. What is G5?

A. G5 is the Department of ....

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Q. What is the grant award ...?

A. Under G5, grantees/payees will request ....

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