News and Events
On Monday, March 17th, the home page for G5 will revert back to G5.gov and Login.Gov will no longer be supported as a login option. G6.ed.gov will no longer exist, G5.Gov will be the correct URL. To access G5, external users should enter their G5 email ID and their G5 password. If you need to reset your G5 password you can do so by going to Reset Password located under the log in button.
G5 has implemented enhanced security verification for users requesting access to payment information on behalf of their organization or making changes to their current access.
G5 Payees, Servicers, and their senior officials have the option to complete and sign access request forms using ID.me and Adobe Sign. This option provides a secure method for online identity verification and enables users to electronically sign requests for payment access rather than having these request forms filled out in paper and notarized.
To use the secure option, the Payee/Servicer and their senior officials must have a registered and verified account in ID.me. When completing the ID.Me verification they must ensure the email address connected to their G5 account matches the email address connected to their ID.Me account and that the email address is marked as primary in ID.me.
For more information on registering in ID.me, please visit the following link Creating Your ID.me Account. For instructions on registering a new account in G5 as a Payee/Servicer or modifying your current account using this new process, please navigate to the G5 Help section and view the topics under G5 Introduction and Navigation for External Users > User ID and Profile Management for External Users.
Effective October 1, 2024, G5 will no longer support external contractors with internal roles unless they have the following:
- ed.gov email address
- ED issued PIV card
- ED issued GFE (government furnished laptop)
This change is being implemented because of updates in cybersecurity policies and practices, and due to ED’s GoToWork platform no longer supporting G5. We regret the inconvenience this causes, but in order to keep our platform secure it is necessary.
Contractors that are currently accessing G5 that do not meet these conditions can continue to work in G5 up until October 1st as long as they do not need support. If their access no longer functions due to technical issues related to hardware, network, or IDs we will not be able to help fix those issues. Either way, effective as of October 1, 2024 all access to G5 will be revoked if the above three conditions are not met.
If you have additional questions, please contact the Office of Business Support Services Helpdesk at (202) 401-6238 or obssed@servicenowservices.com