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Help Desk

Help is available via the e-mail and phone numbers below.

  • Hours Of Operation: 8:00 AM to 5:00 PM EST, Monday - Friday, except on Federal holidays.
  • Toll-Free:1-888-336-8930
  • TTY:1-800-877-8339
  • Local:202-401-6238
  • Email:obssed@servicenowservices.com

Related Links

Welcome


ALERT: In observance of Independence Day, the U.S. Department of Education will be closed on July 3rd and 4th. Payments will be processed as normal on the 3rd. The OBSS Help Desk will be closed both days.

G5 will be unavailable due to system maintenance on the following dates:
6:00 A.M. Sunday, July 13, 2025 until 6:00 A.M. on Monday, July 14, 2025
12:00 A.M. Saturday, July 26. 2025 until 6:00 A.M. on Monday, July 28, 2025

 ALERT: Due to severe staffing constraints, you can expect delays in connecting to a live help desk agent for assistance with G5. We recommend sending an email to obssed@servicenowservices.com with a summary of your issue or question. The next available agent during normal business hours will respond to your email in the order it was received.

News and Events

03/11/25 Login.Gov Sign in Option Removed - On Monday, March 17th, the home page for G5 will revert back to G5.gov and Login.Gov will no longer be supported as a login option. G6.ed.gov will no longer exist, G5.Gov will be the correct URL. more »
02/25/25 G5 implements enhanced security verification for form submission - G5 has implemented enhanced security verification for users requesting access to payment information on behalf of their organization or making changes to their current access.
G5 Payees, Servicers, and their senior officials have the option to complete and sign access request forms using ID.me and Adobe Sign. This option provides a secure method for online identity verification and enables users to electronically sign requests for payment access rather than having these request forms filled out in paper and notarized.
To use the secure option, the Payee/Servicer and their senior officials must have a registered and verified account in ID.me. When completing the ID.Me verification they must ensure the email address connected to their G5 account matches the email address connected to their ID.Me account and that the email address is marked as primary in ID.me. more »
01/31/25 Notice - Please see the attached notice regarding the temporary restraining order entered on Friday, January 31, 2025, in New York et al v. Trump, No. 25-cv-39-JJM-PAS (D.R.I.), ECF No. 50. more »
09/06/24 All users with internal roles must have PIV, ed.gov email address and ED laptop - Effective October 1, 2024, G5 will no longer support external contractors with internal roles unless they have the following:

  1. ed.gov email address
  2. ED issued PIV card
  3. ED issued GFE (government furnished laptop)
 more »

G5 Web Site Hours of Operation

Below are the days and times that the G5 web site is available. Please note that all times are in Eastern time.

G5 Hours of Operation in Eastern Time
Sun. Mon. Tues. Wed. Thur. Fri. Sat.
Unavailable from 03:00PM - 11:59PM Unavailable from 12:00AM - 06:00AM Available 24 hours Unavailable from 09:00PM - 11:59PM Unavailable from 12:00AM - 06:00AM Available 24 hours Available 24 hours

G5 Version:6.22.02

Frequently Asked Questions (FAQs)

Q. What is G5?

A. G5 is the Department of ....

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Q. What information does a grant ...?

A. A grant award number is ....

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