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Help Desk

Help is available via the e-mail and phone numbers below.

  • Hours Of Operation: 8:00 AM to 6:00 PM EST, Monday - Friday, except on Federal holidays.
  • Toll-Free:1-888-336-8930
  • TTY:1-800-877-8339
  • Local:202-401-6238
  • Email:obssed@servicenowservices.com


News and Events

10/30/23 G6 Launched - On October 30th, 2023, the first phase of G6 launched a new landing page, a new URL (g6.ed.gov), and new ways to log in to your G5 account. more »
08/04/23 G6 Launch Postponed - The launch of the U.S. Department of Education's modernized grants management system, G6, has been postponed until further notice. Once we have further information, we will post and send out an updated communication to all G5 users with details about the new G6 system. more »
06/01/23 UK-based numbers will no longer receive passcodes via text/SMS - Due to a change in the way telecommunications network operators in the United Kingdom are processing text messages (SMS) sent to mobile devices from outside the UK, G5 users with UK-based phone numbers will no longer be able to receive a passcode via a text message for the second factor access process in G5. UK-based users of the G5 system should still be able to obtain a passcode via an authenticator app or request a passcode be sent through a phone call. more »
05/23/23 Login.gov Frequently Asked Questions: - What is Login.gov? Login.gov is a single sign-on method operated by the US General Services Administration (GSA) as a safe and secure way to access government websites. You can use a single account to access the site of any government agency that partners with Login.gov. more »
05/23/23 G6 Scheduled to Launch August 7 - The U.S. Department of Education is currently working to build G6, a new and modernized grants management system for ED’s grantmaking community, with a modernized user interface and new functionality. As part of the shift to G6, on Monday, August 7th, 2023 we’ll switch to a new URL, www.g6.ed.gov, and introduce a new G6 landing page. All users will have to navigate to www.g6.ed.gov to sign in to G5, and the www.G5.gov URL will redirect to www.g6.ed.gov. more »

G5 Web Site Hours of Operation

Below are the days and times that the G5 web site is available. Please note that all times are in Eastern time.

G5 Hours of Operation in Eastern Time
Sun. Mon. Tues. Wed. Thur. Fri. Sat.
Unavailable from 03:00PM - 11:59PM Unavailable from 12:00AM - 06:00AM Available 24 hours Unavailable from 09:00PM - 11:59PM Unavailable from 12:00AM - 06:00AM Available 24 hours Available 24 hours

G5 Version:6.20.00

Frequently Asked Questions (FAQs)

Q. What is G5?

A. G5 is the Department of ....

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Q. What information does a grant ...?

A. A grant award number is ....

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