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Help Desk

Help is available through e-mail or by calling the G5 Hotline.

  • Hours Of Operation: 8:00 AM to 6:00 PM, Monday - Friday, EST, except on Federal holidays.
  • Toll-Free:1-888-336-8930
  • TTY:800-877-8339
  • Local:202-401-6238
  • Email:edcaps.user@ed.gov


Change to the Sunday maintenance window for EDCAPS

To provide customers with a more stable, reliable and secure system, EDCAPS is expanding its Sunday maintenance window that currently begins at 8:00 PM ET each week, to begin at 3:00PM ET, effective Sunday, April 5th, 2015. Maintenance services will continue to be completed by 6:00 am each Monday morning, providing access to all authorized EDCAPS users.

The U.S. Department of Education's Grant Management System, G5, will be Unavailable to all users from 9:00 p.m. Wednesday, April 29 through 6:00 a.m. Monday, May 4, 2015 to allow for system maintenance. Please click on the following attachments to view 1) a memorandum informing users of the G5 shutdown period and 2) instructions for managing drawdowns immediately before and after the shutdown for those grantees subject to the Cash Management Act. Please contact the EDCAPS Hotline at 1-888-336-8930 if you have any questions.

Notice: All users requiring access to G5 must register with the U.S. Department of Education to obtain individual user IDs and passwords. In addition, all payees receiving grant award funds must submit signed and properly validated paperwork supporting their individual registrations. By applying for an ID, users must acknowledge that the data processed in G5 is sensitive financial data protected by the Privacy Act and other authorities. Users are not allowed to share passwords or login account information with anyone or access the G5 system using the credentials of others. Any sharing of user account information or unauthorized access to G5 will result in a loss of system privileges.

News and Events

12/19/14 New Uniform Guidance Regulations - As most of you are aware, the Department, along with the rest of the Federal government, will be transitioning... more »
12/17/13 Federal Government Closed December 25th and 26th - Please note the Federal Government will be closed, Thursday, December 25th and Friday, December 26th... more »
11/07/14 International Payment Processing Update - Please note, International payments will be processed an hour early... more »
02/11/14 ARRA Reporting - Recipient reporting for Recovery Act awards has been repealed by Congress as of February 1, 2014... more »
02/11/14 Delay in Posting Refunds-Update - Please be advised that technical difficulties caused the G5 system to experience a delay in posting... more »
02/05/14 Uniform Guidance for Grantees - The Department of Education recently posted important information about the new Uniform Guidance released by OMB... more »
01/14/14 Delay Posting Refunds-Update - Please be advised that technical difficulties caused the G5 system to experience a delay in posting some refunds... more »
10/31/13 Office of Postsecondary Education Field Reader Data Now in G5 - To streamline the grant application and review process, the Office of Postsecondary Education's Field Reader System (FRS) has been retired and all reviewer information migrated to G5. more »
11/12/13 Grants.gov Submission Tips - Applicants applying for discretionary grants through Grants.gov... more »
09/06/13 Delay in Posting Refunds - Please be advised that technical difficulties caused the G5 system to experience a delay in posting some refunds... more »
07/12/13 G5 Enhancements to Payment Functionality, Increased Hold Time for Refunds - Beginning July 22nd, 2013, payee and servicer users of G5 will notice enhancements to the payment request functionality... more »
05/21/13 G5 Mobile Launched - View Youtube Video Message and Overview - The Department is excited to announce the successful launch of the mobile web version... more »
05/09/13 Drawdown Adjustments - Attention All Recipients of Title IV Funds: The Drawdown Adjustment functionality should only be used... more »
04/19/13 Refunds Unavailable Monday April 15th - Monday April 29th Additional Options for Submitting Refunds - The refund functionality is currently unavailable... more »
02/22/13 Delay in Depositing Payment Requests from February 20th, 2013 - Due to the system outage on Thursday, February 21st, any International payments... more »
02/22/13 New Policy for Modifying User Email Address - Effective February 21st, 2013 users will no longer be able to modify their email address... more »
11/09/12 Electronically Signed Grant Award Notification (GAN) - Beginning November 19th, 2012, U.S. Department of Education program officers will have the option of signing a Grant Award Notification (GAN) electronically... more »
10/09/12 NEW G5 Field Reader Webinar - more »
08/22/12 Refund Functionality Now Available - The refund functionality is now available... more »
07/16/12 New Banking Policy - The Department's Grants Management System (G5) contains financial data for thousands of Departmental recipients of financial assistance. In order to maintain the integrity of this data and to ensure that appropriate internal controls are in place to mitigate the likelihood of improper payments, the Office of the Chief Information Officer and the Office of the Chief Financial Officer have collaboratively established new policy... more »
06/26/12 Central Contractor Registry will be replaced by System for Award Management - Please note that the Central Contractor Registry (CCR) website where all grantees/payees go to register their DUNS and Tax Identification Number (TIN) will no longer be available... more »
06/20/12 Drawdown Adjustments - Campus Based Awards - Beginning June 18th, 2012 drawdown adjustment may not be processed against Campus Based Awards... more »
07/12/11 G5 Accessibility Enhancement - Beginning Monday, July 18th, 2011, the G5 Application will be modified to include accessibility enhancements that improve main menu navigation... more »
01/30/12 Delay in Posting Refunds - Please be advised that technical difficulties caused the G5 system to experience a delay in posting some refunds that payees processed to the Department on January 19th... more »
09/14/10 REMINDER - Central Contractor Registration (CCR) Requirements For Grantees/Payees - more »
08/10/10 Treasury Offset Program (TOP) - more »
09/07/10 New G5 Access Form Provides Alternative for Notary Seal/Stamp - more »

G5 Web Site Hours of Operation

Below are the days and times that the G5 web site is available. Please note that all times are in Eastern time.

G5 Hours of Operation in Eastern Time
Sun. Mon. Tues. Wed. Thur. Fri. Sat.
Unavailable from 03:00PM - 11:59PM Unavailable from 12:00AM - 05:59AM Available 24 hours Unavailable from 09:00PM - 11:59PM Unavailable from 12:00AM - 05:59AM Available 24 hours Available 24 hours

G5 Version:5.00.00

Frequently Asked Questions (FAQs)

Q. What is G5?

A. G5 is the Department of ....

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Q. What is the grant award ...?

A. Under G5, grantees/payees will request ....

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