Cancel a Payment Request


In this topic, you will learn how to Cancel a Payment Request in G5.


  1. Click the Modify/Cancel Payments function to cancel a payment request.

    Step 1
  2. Prior to a payment request being processed, you may cancel it.  If it has processed, you may need to either process a Drawdown Adjustment or a Refund.


    You may only cancel the full Control Number as you cannot cancel specific payment requests within it.

    Step 2
  3. Note: If you have multiple payee DUNS, all recent payment requests will appear on the page with the corresponding DUNS in the first column.

    Step 3
  4. Click the appropriate Cancel link to cancel the payment request.


    In this example, click the Cancel link for the first request.

    Step 4
  5. Please be aware that once a Payment Request has been cancelled, that action cannot be undone.


    Therefore you would need to submit a new Payment Request if you mistakenly cancel your Payment Request.

    Step 5
  6. Click the Cancel Payments button to cancel the payment.

    Step 6
  7. The Confirmation screen displays.