Reset Password


In this topic, you will learn how to reset your G5 password online.


  1. On the G5 Home Page, click the Forgot Password hyperlink.

    Step 1
  2. Enter your G5 User ID into the User ID field.


    For this example, enter a valid value e.g. "".

    Step 2
  3. Click the Continue > button to move to the next screen.

    Step 3
  4. The system displays a message indicating that an email has been sent.

    Step 4
  5. Hover over and click the Home menu item to return to the Home Page.

    Step 5
  6. Next Steps


    The has system sent a message to your email address which will include a link for resetting your password. You may now navigate to your email to see the link.

    Step 6
  7. There will be a No-Reply type of email from G5 in your In Box.  Open the message and click the Reset My Password link to continue the process of resetting your password.

    Step 7
  8. Clicking the link routes you back to G5 to continue the process.  Enter the answer to your Secret Question into the Secret Answer field.


    For this example, enter a valid value e.g. "Mike".

    Step 8
  9. Click the Reset Your Password button.

    Step 9
  10. The Change Your Password screen displays with the rules for setting or resetting passwords.


    Enter the new password you would like to use into the New Password field.  For this example, enter a valid value e.g. "Te@cher2".