In this topic, you will learn how to reset your G5 password online.
On the G5 Home Page, click the Forgot Password hyperlink.Step 1
Enter your G5 User ID into the User ID field.
For this example, enter a valid value e.g. "email@example.com".Step 2
Click the Continue > button to move to the next screen.Step 3
The system displays a message indicating that an email has been sent.Step 4
Hover over and click the Home menu item to return to the Home Page.Step 5
The has system sent a message to your email address which will include a link for resetting your password. You may now navigate to your email to see the link.Step 6
There will be a No-Reply type of email from G5 in your In Box. Open the message and click the Reset My Password link to continue the process of resetting your password.Step 7
Clicking the link routes you back to G5 to continue the process. Enter the answer to your Secret Question into the Secret Answer field.
For this example, enter a valid value e.g. "Mike".Step 8
Click the Reset Your Password button.Step 9
The Change Your Password screen displays with the rules for setting or resetting passwords.