Reset Password


In this topic, you will learn how to reset your G5 password online.


  1. On the G5 Home Page, click the Forgot Password hyperlink.

    Step 1
  2. Enter your G5 User ID into the User ID field.


    For this example, enter a valid value e.g. "".

    Step 2
  3. Click the Continue > button to move to the next screen.

    Step 3
  4. The system displays a message indicating that an email has been sent.

    Step 4
  5. Hover over and click the Home menu item to return to the Home Page.

    Step 5
  6. Next Steps


    The has system sent a message to your email address which will include a link for resetting your password. You may now navigate to your email to see the link.

    Step 6
  7. There will be a No-Reply type of email from G5 in your In Box.  Open the message and click the Reset My Password link to continue the process of resetting your password.

    Step 7
  8. Clicking the link routes you back to G5 to continue the process.  Enter the answer to your Secret Question into the Secret Answer field.


    For this example, enter a valid value e.g. "Mike".

    Step 8
  9. Click the Reset Your Password button.

    Step 9
  10. The Change Your Password screen displays with the rules for setting or resetting passwords.