Create Refunds


In this topic, you will learn how to create a refund request in G5.


  1. Click the Refunds Creation menu item to create a Refund.

    Step 1
  2. Click in the Refund Amount field for Award Number H027A080116.

    Step 2
  3. Enter the amount into the Refund Amount field.  


    For this example, enter a valid value e.g. "15000".

    Step 3
  4. Click the Vertical button of the scrollbar to scroll down.

    Step 4
  5. Click the Continue > button to move to the Summary tab.

    Step 5
  6. Click the Vertical scrollbar to scroll down and review the information.

    Step 6
  7. Click the Submit Refund Request(s) button to process the refund.

    Step 7
  8. The Confirmation tab displays the tracking number for the refund at the upper right hand part of the screen.  The refund will be held in Pending status for three business days before being processed.


    Note that the refund is shown in the Your Open Awards region of the screen.  Also note that if the refund had not been properly processed that an error message would have displayed at the top of the screen.

    Step 8
  9. Click the Vertical scrollbar to scroll down.

    Step 9
  10. Click the Done button to return to the Create Refunds screen.